Marshalls Department Store Complaint - Racial Discrimination
BURBANK,CA,STUDIO CITY,CA, CANOGA PARK,CA, CALIFORNIA -- I shop a lot at Marshalls, at least 3-4 times a week. However these 3 stores I shop at often on a regular basis.
Some of the merchandise that I purchase, I take to neighborhood shelters, and some of the other merchandise I keep.
However, when I bring merchandise back to return, I am treated and made to feel like a criminal, especially if I return something without a receipt. However receipt,or no receipt. I am treated by the staff as if I stole it. And it could have been a 1hr after I just finished purchasing it. I am so tired of the "racial discrimination" that I have been receiving from the staff at these stores.
I say "racial discrimination" because I have stood in the return lines on several occasion's where people that are not "afro American" like myself, make their returns with/ or without receipt, and I have never seen not one of them being sent out the door with the merchandise that they came to return.
I say "racial discrimination" because on several occasions when Marshalls refused to return their merchandise that I bought, I send my wife with the same merchandise, to the same store, and she has never had any problem.
I wonder why my wife, who happens to be "white" has never been told the things that I am told. Just a minute ago I was being told that "we could not verify this product, or we do not carry this product,or the regional manager [name removed]would not approve your return.
I am ready to seek legal counsel against these particular stores for discrimination.
I have made numerous attempts to contact customer service/as well as the regional manager Mr.[name removed] , however all of my attempts to resolve these issue's have turned up fruitless . The message that I am getting from Marshall's lack of response and concern for their customers is that "it's okay to take afro Americans money but not our complaints. What gets me so pissed and upset,is not their personal feelings or prejudices towards me, but the fact that I am "disabled", its not a visible disability, but none the less it is not easy for to get around, and then to be treated like this when I get to the "Canoga Park, CA" store or the "Burbank, CA, Encino, CA or Studio City, CA store just to be mistreated like this by these rude people. And I can prove and verify everything that I am saying.
Just last month the Marshalls store in Burbank, CA called the police and told them that they do not want me back in their store because I would not let the manager who happens to be "white" talk to me like I am some animal, so when I responded to the way that she was talking to me, they called the police and said that I was being rude in the store, and of course my side of the story fell on deaf ears with the police, who told me not to come back to this Marshalls. The police told me that the manager said that there are plenty of other Marshalls in the area to go to beside this one.
Well isn't this racial at it's best, this happened last month in November, 2007 and I have not been back to that particular store yet. I thought that this was a free country, with freedom of speech.
Yeah right! That's what's been put out there for people like myself to believe, however when you exercise these rights, your wrong. This has been going on for centuries in many different forms and circumstances but none the less, history has shown me that whenever you are black and you speak up for yourself, your labeled as a trouble maker. If spoken truthfully by all the staff in these stores, without personal feelings or prejudices in the way, I have never disrespected any of these people, I have never stolen anything, and I pay for every thing that get. I have the bank statements of all the checks to validate what I am saying.
I have called the corporate office and they failed to do anything about this either. But then when someone says discrimination, they are quick to say that not true, I shouldn't feel this way.
My question is? How the hell can someone that is not my color tell me how I should feel about the way that I am treated, mainly by white people or some of these Spanish people who can not believe that not all black people steal, and not all blacks are dirty and nasty.
I am from New York city (Brooklyn) and my experience with people has taught me that, whenever you are not what people expect you to be, and they do not see in you what they have been told about black people, it bothers them and they try to do any and every thing to get you to act that way, to justify there feelings of the fact that their own people lied to them about us.
If you go to see a certain animal perform certain tricks,but when you get there the animal is not doing or performing any of the things or tricks that you were told he would do, you become very disappointed and you throw stuff at the animal or talk, or yell, anything to get this animal to act like what you said he would act like, and rather than to go back and look at the person who told you this and say you lied to us"
well maybe you can forward this to the corporate office for me, hopefully they will listen to you, I am tired of begging these people to hear and respond to my complaints, it's time for some "legal action".
respectfully and sincerely yours,