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CompUSA - Albany, NY Complaint - Bye, Bye, CompUSA - Customer Service
Customer Service - Complaint
LATHAM, NEW YORK -- I may go stand at the Latham (NY) CompUSA when it closes, so I can wave bye to the manager and his little chum, the hardware manager. I once tried to buy a simple computer microphone at their store. It was mispriced. The hardware manager said he couldn't help. I asked to see the manager. Big mistake. I was taken to the manager's office, but hardware guy insisted on talking to him alone. Then the manager (Nickname: Doughboy) came out and said "What's your problem?" I should have left while hardware guy was inside doing whatever with the manager.
Who do you think Doughboy supported? Worst store in a lousy chain. How'd they survive this long?
Who do you think Doughboy supported? Worst store in a lousy chain. How'd they survive this long?
Comments:
Posted by yoke on 2007-12-17:
Alley, you need a new line of work. You are so negative about the people that pay your paycheck. Then again you have the typical CT cashier attitude...you want me to do what....WORK.
Posted by jktshff1 on 2007-12-17:
Alley does not have a bad attitude, she just refuses to accept or promote stupidity! lol
Posted by yoke on 2007-12-17:
All the person asked was for a price check since they felt the price was wrong. That is very common and alley right away wants to blame the customer. It is never the employees fault in her eyes. Maybe the lazy store employees should do there jobs and make sure the items are in the right place after the "lazy" customers put it in the wrong spot so the next "lazy" customer can complain the price is wrong. Isn't that what employees are paid for, to make sure the product is on the correct shelf?
Posted by killerklown on 2007-12-17:
Doughboy huh...you're six then?
Posted by killerklown on 2007-12-17:
And yoke, EVERY employee should follow EVERY customer around EVERY minute they're in the store making sure they don't misplace anything? You really should get out into the real world once in a while...
Posted by yoke on 2007-12-17:
killer, I'm not saying they need to follow them around, but when the employees are standing in the middle of the aisle talking about what they did the night before and they see something that is not in the right place, do something about it. Don't wait for the paying customer to come up to the register and then say,sorry it is in the wrong place.
Posted by Ponie on 2007-12-18:
So--you had ONE unpleasant experience in a store and you condemn the whole chain? I, for one, enjoyed shopping at CompUSA, although I absolutely hated that gendarme standing at the door making me take everything out of the bag--even if only one item. I understand it at Wal*Mart, but when I was the only customer and she could see me leave the checkout and head for the door, just how much could I stuff in my jeans in a few feet? But I guess she was just doing her job.
I've had extremely competent service from them since I bought a computer there back in 1999. I spent approx. $1,700 for my equipment. Didn't buy a service contract or extended warranty, yet they sent a tech out to my apartment on four separate occasions to make corrections. Two of these were my own goofs. I guess MicroCenter is now the new CompUSA.
I've had extremely competent service from them since I bought a computer there back in 1999. I spent approx. $1,700 for my equipment. Didn't buy a service contract or extended warranty, yet they sent a tech out to my apartment on four separate occasions to make corrections. Two of these were my own goofs. I guess MicroCenter is now the new CompUSA.
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