Radio Shack Complaint - No inventory, poor customer service
FORT WORTH, VIRGINIA -- Went to Radio Shack this evening after working on Sunday - wanted to avoid the crowds at the malls and shopping centers. Big mistake - should have gone straight to Best Buy. I was looking for an ipod home station. First store - on Camp Bowie in Fort Worth - had two models on display. Went through the usual questions, finally decided on one, lo and behold, they had none in inventory. They'd be only too glad to order me one and promised to have it to my house within three days of order - keep in mind this is Dec. 17th - thanks but no thanks. Clerk at the register is rude, can't believe I am so demanding as to want to walk out of the store with my purchase! How old fashioned! Why would I refuse to just order one five working days before Christmas? So after prompting, they suggest I check out the store on Berry; their computer shows them having several in stock.
Drive about 20 minutes thru traffic to the Berry Street store. Two twenty-somethings manning the place, unable to answer even basic questions about the product - and guess what? That's right, all they have available is the floor model, which is greasy and scuffed. None in stock. Any discount for the floor model? Heavens no, but I can get a free warranty! Wow!
Despite the fact that Radio Shack (Tandy Corporation) is based in Fort Worth, the service and inventory is below acceptable standards. Three of the four clerks I dealt with had no knowledge of what they were selling. I might as well have asked my 85-yr-old neighbor about what the system did. Because of floor space Radio Shack obviously can't have the same product depth and variety as a big outlet store - which is fine - but is it too much to ask that if you have only two models on the shelf, you at least keep those in stock? At Christmas? If the object is to keep the stores empty, they are doing a bang-up job.