Federal Express Corporation Complaint - The Grinch that stole christmas
TUCSON, ARIZONA -- I usually try not to complain about shipping services, the number of variables makes any reliable delivery timeframe impossible. I will however complain this time because of customer service blunders the company has committed against me.
On December 5th I ordered several christmas gifts. The website I used only offered fedex for package shipping. Having had a lot of problems in the past I was wary but went against my better judgement and placed the order. The package moved very slowly, but as I said I am not here to complain about that.
the tracking website gave the date of delivery to be 12/15. Lucky for me I was off to pack for a flight to see my family and would be home all day. The day passes and finally I get curious around 4 pm and log in to check on the package. The wonderful ghost delivery had been attempted. First it was rescheduled, and then the driver decided to skip me. Needless to say I was upset.
I called customer service and after dealing with some know nothing I finally got transfered to their "Customer Advocacy" Department. This rep seemed helpful and apologetic. She contacted the distribution center and low and behold the driver could not be contacted but she put me in touch with the warehouse manager.
the warehouse manager apologized and assured me the delivery would be made Sunday before my flight left. At the time I was very happy, the problem seemed to have been resolved.
now Sunday night I am writing this on my parent's computer 400 miles away from their christmas gifts. My wife is coming later this month for a few days but it's too late to get the gifts by christmas.
Thanks for making me feel terrible fedex, you can be assured I will never use your service again. I really enjoyed having my day wasted by your driver and lied to by your represenatives. May your books always be red.