Legendary Journey Complaint - Mis-Leading Advertising, Poor Customer Service
Legendary Journey advertised flying from Tampa to Florence, Italy, and staying five days in Tuscany. One week prior to our trip we were notified that we would be flying into Rome, Italy. I complained to Legendary Journey and basically told to "read the fine print", we can do what we want. The advertising for the trip to Tuscany never mentioned that because of over 800 travelers we would be flying into Rome. Legendary Journey never returned our telephone calls, and we lost over a day in Tuscany because of flying from Tampa to Cincinnati, and than onto Rome, and than over a five hour bus trip to Tuscany. We also booked a tour of the Vatican thru Legendary Journey, on the day of the tour we were told the tour plans had changed because of over five hour wait at the Vatican.
We found out later that in fact only a fifteen minute wait at Vatican was actually experienced. We were never refunded any money because of this change.