Home Depot Complaint - Never Use Home Depot
NAPLES, FLORIDA -- My husband and I contracted Home Depot for installation of cabinets and countertops. Dealing with this store has been absolutely horrible!!! From start to finish everything has gone wrong! We finally got our cabinets in two months later than the salesperson told us it would take. That was only after constantly calling them to get things scheduled such as measurements. The salesperson assured us after we paid way more money than we expected to, that there would be no hidden costs or any extra money expected. My husband asked him at least ten times if there would be anything else we would have to pay after the $8,000.00 that we spent and he swore that we were done. So, with that said, I am now being told that we have to pay an extra $800.00 because there was a "glitch" in the computer at Home Depot which made the measurements wrong.
Finally after multiple phone calls I speak to the store manager and she tells me that she is willing to cut the amount in half so that we only have to pay $370.00, I of course start laughing hysterically and couldn't believe what she was saying! She also said "If I wasn't as nice of a person, I could make the $800.00 stick because you signed a document stating that there could be changes. This of course is after she said the computer had a "glitch". She also said that it is our word against Roberts that he told us there would be no further cost! We thought by going with a big company we would be safe! Ha! I will never so much as buy a light bulb from Home Depot again and I will let everyone I know to never use Home Depot for anything. I work in customer service and If I ever acted like these people I would have already lost my job!
What happened to making the customer happy? Oh wait, that is before you pay $8,000 and sign on the dotted line because after that they've got you and your screwed! The only bright spot in all this has been talking to a very nice person by the name of "Krista" who works for the customer service 800 line. She is the only one that actually wanted to help and seemed to care. People like her should be working on the sales floor not the people who are currently there!