Polaroid Corporation Complaint - Terrible Customer Service & Warranty/ Rip Off
I know this is a little long but PLEASE read...
I purchased a brand new Polaroid FLM-2634B 26" LCD High Definition TV. The HDMI input on the back of the unit was not a HDMI input. The technician didn't even know what it was.
I called and reported this to Polaroid they sent me a new Core Unit to fix the problem. I had the unit forever until finally the technician showed up. He replaced the unit. Turned on power and started to hear crackling noises. He immediately turned off the power and said they sent me a Defective Core Unit.
He put the old one back in, so I could at least watch TV until I got another one sent. After he put the original back in the TV would Not Work at all. In his report which I made a copy of, he stated New Part Damaged LCD Panel. TV is not fixable.
He called Polaroid told them what happened and then put me on the phone. I was told I could have a replacement or a refund. Naturally I was upset and said I and said for all my trouble I should receive some kind of upgrade. I was told that in 7 to 10 days I would receive a Fed Ex Label, and to call them and they would come out and pick up the Tv. I boxed up the TV with all the original materials in the original box.
Well no label ever came. I have called Customer Service so many times that I can't even remember how many. They have terrible Customer Service. I told them I wouldn't even have a TV for Christmas now. Which did not seem to bother them at all. I was also told that they do not give refunds or upgrades, and they did not know why the first person told me that.
They told me that TV was on backorder, but they could send me something Comparable. I have spoken to Supervisors that said they send out reports, basically emails to the branch that handles that. They said they had many different branches. I asked for the Phone Number or Email Address of that Branch and was told they were they only branch with the Phone Number and Email. So I could not directly contact them.
I was told that a email would be sent out immediately to expedite the exchange. I have been told this on more than one occasion. Still nothing has happened.
Basically the Polaroid corporation has ripped me off. They sold me a Brand New TV that was defective. They sent me a Brand New replacement part that was Defective, and they are doing nothing to solve the problem.
I have never received a phone call or email from them and that Fed EX return slip has still not arrived. I would like to file a suit against the Polaroid Corporation.
Can Anyone PLEASE help me?? Thank You.