Comcast Corporation Complaint - Fascist "Security Department"
MARIETTA, GEORGIA -- Signed on with the Comcast Triple-Play 3-4 months ago. Am in general happy with many aspects of service. Began using the included email services, only to find out (months later) that I was not receiving many emails to my Comcast Inbox.
Turns out that the Comcast "Security Department" is both fascist and incompetent. In their crusade to block spam from reaching my inbox, they unilaterally decided to block incoming emails based on their source IP address.
When I challenged their security team, they flatly refused to modify their approach or unblock a key source IP address (via a lifetime university email address which I was using to relay my email to my Comcast inbox). They insisted that my forwarding service introduce a filter for spam (whereby I use a forwarding service that is NOT responsible for or expected to filter my email).
The Comcast approach - "if a certain # of email messages appear to Comcast to be SPAM and come from the same IP address, we block ALL incoming email from that address".
The only solution for me was to redirect all my email away from Comcast. I am now using Gmail.com and actually very happy with same. They even offer free POP/SMTP service for use with Outlook. GO GOOGLE!
I was also extremely unhappy with Comcast's webmail service. It was clunky, user-unfriendly and forced you during login to navigate +6 pages to actually get to your email. It looks a lot like a webmail service that was designed by a bunch of 5-year-olds who failed miserably with their lemonade stand...
I do like the Comcast hi-speed service in general. Our Internet generally works far better than our old Earthlink DSL. And I do like the digital phone service (even though it was a pain to get installed / configured with our home wiring). MUCH BETTER than our old Bellsouth line.
Comcast cable, while digital, is still overpriced and the bundling is ridiculous. With basic, I get around 20 channels that we like and +50 that I would rather not pay for at all (ESPN is a good example).
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