FotoConnection Complaint - Will not honor contract

Review by lonjett3 on 2007-12-18
BROOKLYN, NEW YORK -- FotoConnection
P.O.Box 300425
Midwood, NY 11230
Toll-Free: 1-800-457-0889
Fax: 347-402-1084

Website: http://www.fotoconnection.com
Email: orders@fotoconnection.com

The Grinch is alive and well and living in Brooklyn New York. I did a Google search for Canon Digital cameras. Fotoconnection had a good price so I purchased a canon Rebel Xt camera and Canon TTl flash from Fotoconnection. All went well until my shipment came with the wrong flash. I followed their procedure for returns and exchanges. Now the problems start. I have been unable to get anyone to confirm/commit that they are going to ship the correct flash. I did a Google search on Fotoconnection, there are pages of complaints against this company.

I'm afraid I have lost the $200.00 I paid for the flash, not to mention the upgraded 5 year warranty that may be fraudulent.

Buyers beware
Comments:3 Replies - Latest reply on 2007-12-18
Posted by Principissa on 2007-12-18:
Be very careful with these no name electronics websites. My sister in law bought a camera from a site like this, and it turned out the camera she got, a Sony Cybershot "fell off a truck." She found that out after she had to get it fixed because the flash stopped working. She didn't get into any trouble because she didn't know, but be very wary when doing business like this.
Posted by Anonymous on 2007-12-18:
Read the warranty very carefully because it may be valid in another country. Many online discount photo sites offer cheap prices because the cameras were not intended for the US market. It's call 'gray market'. Somewhere on their web pages there should be a statement that what they sell may not necessarily be for the US. That makes is legal to offer them. As to the flash, if you have tracking info that shows they received it then you might be able to dispute the charge. Again, many discount places will ignore the buyer especially after they've been paid.
Posted by lonjett3 on 2007-12-18:
I am going to report this incident to every gov.angency, TV station, radio station I credit card company and to canon. and any product manufacture these pepole represent.

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