Alibris.com Complaint - Thinking about Alibris? Think some more ....

Review by mjhcsp on 2007-12-18
Wow is this company ever BAD!

First they state there is no way of proving that they sent my order, which I find unbelievable.

Second, after many emails they issued a refund... and it was less than the amount paid!

What kind of company sends a shipment without proof? What kind of company keeps a customers money in exchange for nothing?

The deals offered are false and I recommend avoiding Alibris at all costs.
Comments:1 Replies - Latest reply on 2007-12-18
Posted by Dan on 2007-12-18:
My understanding is the shipping issue is not Alibris' fault, when you a buy a book on Alibris you are buying from a third party reseller. They tell you the seller it's coming from, similar to Amazon's third party resellers. I've used them to order rare books before, only to find out the title has sold before my order gets to the seller and I've never had a problem getting a full refund quickly so it may be a problem with the individual seller (but I'm not sure about that I don't remember exactly how the payment/refund went, it was awhile ago)

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