CHEVY CHASE, MARYLAND -- I have just had an experience with Traveler's insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Traveler's employee who came to look at the car that it was not my fault. And yet I could not get Traveler's to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Traveler's uncooperativeness there's not guarantee that it will happen.