DHL Informative - Merry Christmas? - Poor Tracking And Customer Service
MILWAUKEE, WISCONSIN -- Ordered christmas gift from nordstroms.... 2 Day shipping 5pm guarantee. 12/18 7Pm 2 days is up still no package and no tracking update in 48 haha.
Shipped from cedar rapids ia..
12/16/2007 5:13 Pm depart facility wilmington - clinton field, oh
12:09 pm processed at dhl location. Wilmington - clinton field, oh
11:50 am in transit. Wilmington - clinton field, oh
12/15/2007 5:00 pm picked up by dhl.
So my package managed to move 545 miles in less than 24 hours on a weekend... I am quite impressed with service so far...
Another 48 hours pass and no update on the package. Apparntly it left wilmington for milwaukee, id hope (who knows), a 420 mile run, during the regular work week.
No updates at all still hasn't made it dhl missed there 2 day 5pm guarantee. I contact customer service via email to see why the delay what is the status.
They tell me: 12/16/2007 5:13 pm depart facility wilmington - clinton field, oh
straight from the tracking page I read myself.. Thanks for the update guys.