Cropper Medical Inc. / Bioskin Complaint - Horrid Customer Service -unsatisfactory product
ASHLAND, OREGON -- Suggest not buying from or using this company's products - their customer service is the worst
Their product,the Bioskin Visco Ankle Skin™ w/Figure-8 Wrap, is one of the MOST UNCOMFORTABLE ankle support products ever.
This product had been previously returned to Tanner Croppper - as per his instructions - so they could "stretch" it - having been told "it would then fit" and be "more comfortable".
When notified that in fact, it was "not more comfortable" and that I was unable to wear it after trying it on - my emails were ignored.
I placed the ankle support back in it's original packaging and put it away in a drawer - forgetting about it - until last month.
I again contacted Cropper Medical, Inc. - asking again that they either exchange the product or issue a refund.
Their "customer service manager" (Walter) refused my request - his attitude was snide and unprofessional. When asked why the company president (whom I had previously talked to about their products) failed to reply - the customer service manager stated "because he didn't want to deal with you anymore."
Stay away from this company and their products!
A complaint has been filed against this company with the Better Business Bureau - the case has been closed with this comment:
12/18/2007 No Response from Business re: Consumer Rebuttal