JoAnn's Fabrics Informative - I am unhappy with my local JoAnn's
MCMINNVILLE, OREGON -- I am writing to you to inform you about my experience with one of your local stores. I have been in many JoAnn's Fabric stores, and I'm normally very impressed with the selection and the customer service, but today I found myself angry at my local JoAnn's and don't have a postitive feeling about returning.
To cut costs this year, I decided to hand make all of my Christmas gifts. On my way to the checkout stand I spotted a large selection of Christmas wrapping paper advertised for .88 per roll, and I picked a couple out. This was yesterday, December 17th.
It wasn't until today, while showing my husband what a great deal I thought I got, that I actually looked at the receipt to see that I was charged 3.99 for one of the rolls! This wasn't even the part that made me the angriest, for I understand that mistakes can be made, but it was what happened next:
I then called the number on my receipt to explain the mistake, and the woman on the phone argued that I was charged correctly and explained that they separated both kinds of wrapping paper, and I must have gotten them from 2 different locations in the store.
I know that I got them both from the same compartment. Infact, the woman behind me had the same 2 rolls of wrapping paper, her and I laughed about this. With all the different selections, it seems odd that her and I both pick one roll of .88, and one of 3.99 paper! What a difference! I explained this to the woman who took my call.
I wasn't trying to get a refund, and I'm still not. I simply wanted to notify the store of the problem so that it would not happen to someone else, as I'm sure it has happned atleast to myself and the woman behind me in line. To have an employee continue to argue with me over the matter was angering.
I don't think that I will revisit my local JoAnn's for awhile, however my opinion on your chain in general is still good. I would recommend some extra training for the employees. A simply apology and promise to double check the items would have been nice, without attempting to convince me that I was wrong.