Travelocity Informative - Travelocity Air Tickets
MIAMI, FLORIDA -- I cannot begin to express how disappointed I am in the online travel agency TRAVELOCITY. On December 5, I was planning to travel to South Korea to begin what was to be my first vacation in many years to several exotic destinations in Asia. I was excited to begin this tip in Seoul to attend the traditional Korean wedding of a dear friend I had not seen in a long time. Then I was planning to play it by ear and travel to Japan and possibly Thailand for some R&R on the beaches. As a kindergarten teacher I was very excited about the prospect of getting tickets at such a great discounted price.
While looking on TRAVELOCITY I found a flight on two excellent airlines at a much lower cost than I could find anywhere else. I made my plans, packed my bags, and waited excitedly for what was to be my first vacation in years. When I arrived at Miami International Airport and went to check in I was horrified when the very polite woman at the counter told me that I could not check in without first showing that I had a ticket out of South Korea within 30 days of my arrival.
I was aware that as an American my tourist visa was only valid for 30 days. That would give me time to attend my friends wedding and see some of the sites before deciding if I wanted to take a ferry to Japan or hop a flight to Thailand. Well, I immediately did as the cute TRAVELOCITY gnome suggests in their commercials and I called the 800 number. The woman was very polite and helpful, but after
45 talking to her and 20 minutes on hold as she contacted the airline, she informed me that I would need to purchase another ticket out of Korea before they would let me board the plane.
After all the time on line waiting to check in and then on the phone with the TRAVELOCITY agent, my flight was due to depart in less than 20 minutes. I never did get my vacation and I never did get to see my friends wedding. I may be a 32 year old man....but I went home and cried. As a kindergarten teacher the
$812.00 that I spent on my ticket represents two weeks of my hard earned pay. Never once did TRAVELOCITY inform me that I would need proof of a departing ticket to use my one way ticket. There is no way that TRAVELOCITY can refund my lost memories, but I wonder if they will do the right thing and refund my money. If you plan on using an online travel agency such as TRAVELOCITY think long and
hard before you purchase anything from them because you may pay more for your tickets if you buy direct from an airline, but they will give you all of the information and service you need to avoid a situation like this.
My $812.00 represents a single ticket sale for them, but to me it is more than a months rent and my car payment combined. I even emailed them that evening and have yet to hear from the 3 days later. Beware of these companies that do not hold up to the promises that their humorous little gnome mascot makes in their commercials.