National Car Rental Complaint - Disgusted With National Car Rental
I traveled to England from Canada in December of 2006 for my daughter's wedding. I rented a car at London Heathrow with no problems...my problems only began when I returned the car. During my trip, I was involved in a minor accident when someone reversed into me at a traffic light to avoid another vehicle. The driver admitted liability and provided me with all necessary information about his insurance company.
This information was given to the agent when I returned the car and I received a copy of documentation acknowledging this fact. I was advised that I would lose my damage deposit of 550 GBP but that I would be reimbursed as soon as National heard from the third party's insurance company.
To be quite honest, this is bollocks because for nine months I heard nothing. In the past few months I have written to National on two occasions but they are so arrogant that they choose to ignore me. My question to them was "Can you tell me the status of the insurance claim against the third party and when I can expect the return of my damage deposit."
Now when someone ignores you after you have written twice and have obviously hit a nerve, it suggests to me that the other party has something to hide.
Do car rental companies get compensation from both my lost damage deposit of 550 GBP AND compensation from a third party insurance company?
I am sick and tired of being shafted in the back by mega-corporations who see a quick way of making extra revenue at my expense. If someone at National would have had the intenstinal fortitude to have replied to my two letters I would not be writing this message now.
They are either downright stupid or totally arrogant in operating this damage deposit system.
My summary is that I would NEVER rent from NATIONAL again and no matter who I rented from, I would adopt a different approach towards my damage liability.
CAVEAT EMPTOR. They suck big time