KU, Kentucky Utilities Company Complaint - Unreal
MADISONVILLE, KENTUCKY -- We close on our new house Friday. And as if it weren't stressful enough, Kentucky Utilities decided that they need to make this even harder for us.
You're probably thinking, how is that possible? It should be as simple as you calling up and getting your name put on the account! If only it were that simple.
We called up this morning to get the services transferred from the previous owners' names into ours. Well according to Kentucky Utilities, there have been too many inquiries on the account, so they flagged it. Meaning that nothing can be done to the account, and we physically have to go into an office to take care of this.
Which wouldn't be a big deal aside from the following, they need the actual deed to the house, not a copy. Only problem is we won't have the actual deed to the house until the court mails it to us. We were told that could take 15 business days to process. And with the holidays coming up it could be up to 20 business days before they even mail it to us. The power in the rental home gets turned off on December 28, 2007. And since the first is a holiday our landlady wants us to be out on the same day. KU says they need the original deed a copy is unacceptable.
So now is where we have a problem. We have two small kids, a house with no heat, hot water, and electricity. How am I supposed to feed them, bathe, them and keep them warm with no utilities? We can't afford to stay in a hotel seeing as we just sunk all of our savings into the house, we can't stay with relatives because we can't afford the gas to drive to jersey, or the plane fare to fly there.
My question is, why did KU allow all these inquiries on the account, why is a copy not acceptable, seeing as though they know that the deed will not be available for almost three weeks, and what are we supposed to do in the meantime with no power or heat?
Any suggestions will be greatly appreciated.