Caviness Auto Carriers Complaint - Horrendous Service
SULFUR SPRINGS, TEXAS -- The company known as Caviness Auto Carriers gave me a date of when my vehicle was going to be shipped. The date it was first available to be picked up was December 15, 2007. I made these arrangements on the 4th of December when they charged me $130.00 dollars. The total amount for the service was to be $800.00 dollars. They gave me a quote number and that number is 23560-PN. The problems started on the 12th of December when I wrote them an email asking which day the vehicle was going to be shipped. I never heard back from them. On the 17th I called the company trying to find out any information about when the vehicle was going to be shipped. I left many messages and I never heard back from them. I disputed the issue with my credit card company and I let Caviness know that I would be doing business elsewhere. That is when they finally responded to me on 18th of December saying that they were going to credit me $80.00 dollars. The only type of response this company will give anyone is through the Internet.
Also the only time that they were gracious enough to respond back was when I told them that there service was no longer needed and that I was expecting a refund. They sent me an email within five minutes.