Guardsman Complaint - Complete Fraud - Furniture Protection
I signed up for a protective policy with Guardsman when we bought a couch from Havertys. At the time of the purchase I was assured that the policy covered pet stains (our dog secretes a red substance from her tongue. Even thought she is not allowed on the furniture, she still jumps up there when we are not home). I even went as far as calling Gaurdsman twice explaining, in detail, what could possibly happen to the couch with our dog. In both instances, they assured me that the policy covered that type of stain. When I did call them to come clean the couch a year later, they denied the claim saying that there was evidence of long term build up and that I had needed to make a claim within five days of a spill.
When I asked them why no one had told me about that, they told me to refer to my policy plan for details. I was never given a policy plan. Do not use. Complete scam