XM Satellite Radio Complaint - XM Cancellation Policy is Deceptive
LA VERNE, CALIFORNIA -- I own a Honda Accord and had paid the 12-month pre-pay subscription for XM-Sat radio. I decided to let the service expire and not renew my annual contract after the 2nd year.
2 months later I received a notice from "CCA", XM's collection agency saying that I owed $23.76. I attempted to contact CCA on 2 separate occasions and was disconnected after an extended wait time. Both times I was told to "call back later".
I went ahead and called XM directly and got transfered to their billing department. They explained that the program is on auto renew and I would be charged for the 2 months past the original end date of what I thought was a 1-year contract because I did not notify them that I wanted to cancel. They would not credit my account.
I will never do business with XM again.
May the executive who thought up this ridiculous scam to extract a couple of extra $$ from past customers one day wake up and find themselves out of a job.