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Yardiac.com Complaint - Product not delivered

Review by pcote on 2007-12-20
We ordered from Yardiac.com on November 20th at which time they charged my credit card. They told me I would receive the product in time for my daughters birthday Dec. 10th. By the 1st week of Dec I was concerned and called the company, (the first of what would be over 10 calls) they said they would look into it and never got back to me or my wife. Called again, same thing. Birthday passed, no rink. Continued and figured it would be a great Christmas present, called again and was told it had shipped and they would email me the tracking number. No call or email, in reality it had not shipped. Finally 1 month after ordering they have refunded my credit card, I called the company directly who they were ordering from and they never even had the item in stock.

YARDIAC IS HORRIBLE AND IF YOU ARE CONSIDERING BUYING FROM THEM DON"T. THEY ARE LIARS AND AFTER RUINING MY PLANS FOR MY DAUGHTERS BIRTHDAY HAVE NOW RUINED THE PLANS FOR CHRISTMAS. I AM ON A MISSION TO LET AS MANY PEOPLE AS CAN KNOW ABOUT THIS HORRIBLE EXPERIENCE. THEY SHOULD NOT BE IN BUSINESS.
Comments:5 Replies - Latest reply on 2007-12-30
Posted by Anonymous on 2007-12-20:
Thanks for the heads up on your dealings with this company. You sound lucky to have gotten a refund if this is the way they run the comany.
Posted by Ponie on 2007-12-20:
PLEASE DON'T YELL. IT HURTS OUR EARS.

Never heard of this company, but if I do, I'll be sure not to order from them.
Posted by CYO on 2007-12-30:
As the founder of Yardiac I apologize and deeply regret that we were not being able to deliver the ice rink to your daughter in time for her birthday.

For the record this is not the normal level of service provided by Yardiac.com and was an isolated incident - the supplier of the product is having major internal issues and kept promising to deliver the product to us but did not.

Yardiac.com has delivered over 750,000 packages successfully in the past six years and has thousands of positive reviews and happy customers. Our goal is to meet and exceed the customer’s expectations on each and every transaction - unfortunately this goal was not met on this order because of some extraordinary circumstances. We will do what ever it takes to earn your business in the future.
Posted by jktshff1 on 2007-12-30:
One good customer will tell 3 or 4 of his friends
One bad customer will keep telling the same story to anyone who will listen. Or just post it here for the world to see.
Posted by Sparticus on 2007-12-30:
It is great to see the companies getting involved on sites like this. Your response above shows me you are a standup company. Some companies will come on here and just make matters worse by continuing to belittle a customer.

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