T-Mobile Complaint - Charged for Text Messages That I Don't Want or Use!!!
MINNEAPOLIS, MINNESOTA -- T-Mobile is charging me for incoming text messages--a service that I don't use and do not want. I feel that I am getting charged against my will for these text messages and it's just getting worse as more telemarketing companies embrace text messaging. My phone is on the do-not-call list but apparently that doesn't apply to text messages--only phone calls.
These telemarketing companies keep sending me text messages and I get charged $.15 for each incoming message. I called T-Mobile this morning to correct this issue and just spent over 35 minutes on the phone trying to get this resolved.
The agent, her supervisor and the supervisor’s supervisor were totally rude, curt and abrupt. I've never received such poor customer service. And they are reluctant to remove the $.15 charges or issue a credit to prevent future charges to my account.
The supervisor actually told me that I should spend $.15 to text the companies back and have them remove my number from the list. Puh-lease! That's like responding to spam or phishing emails.
T-Mobile will not block incoming text messages unlike other cell phone providers because "it's how they communicate with account holders". That's complete BS. If all the other major carriers can do it, T-mobile can too.
I've had an account with T-mobile since 2000. All I know is that when my contract expires on Oct. 8, 2008, I will not be renewing it. I will go to a prepaid phone. I’d love to cancel my account now, but will have to pay a $200 early termination fee.
I'm sick and tired of dealing with all this stuff. I doubt there's anything that can be done, but if they're doing this to me, I know they're doing it to other people too. At least I have the satisfaction knowing that I cost T-Mobile more than $.15 in agent and call center opex expenses.