Quality Inns, Suites & Hotels Complaint - Do not stay at Quality Inn just off I-90 in Fairview, PA
FAIRVIEW, PENNSYLVANIA -- When I stayed at the Quality Inn in Fairview PA, it was terrible. The number of things that were wrong, unsafe, unhealthy, dirty and just bad is large. When I wrote the company, I got a good response from Choice hotels, but the manager of the hotel gave a maddening response. He made excuses for why some things were the way they were instead of taking responsibility. His message to me was "too bad, your fault" with the words that he wrote and what his message was for his email. To finish off his terrible management of my complaint, he offered me 50% off ONE night, IF I come again. This is terrible customer service, this only made me more mad, and I am now posting this review to encourage others to not stay there. If he had handled this well, he would have given me a discount or refund on the bad stay that I had, not give me half off one night only if I go there again.
To sum up the stay that I had, it was wrong, not working, dirty, run down, and I would not eat in the restaurant. [The manager's] response to this was, "too bad, not my fault" and gave excuses as to why things were not the way they should have been.