American Express Complaint - Amazingly Bad Customer Service
Dear Mr. Figueroa,
In September 2007, I notified American Express that I was defrauded by a counterfeit sales organization known as “E Profits Seminar”. I asked that an investigation be made and to withhold payment until this inquiry could be concluded.
Your investigation; woefully inadequate and poorly executed was in a word: laughable. This inquiry consisted of a letter to Whitney Nelson, the principal of the firm. This mode of inquiry was so incredibly sycophantic I am surprised you were able to pry your nose out of the company’s backside.
Had you not been kissing this company’s a** so thoroughly, perhaps you might have contacted the Utah Better Business Bureau, searched public records or possibly even Googled them. However, if you had actually performed the job that I have been paying you to (via my exorbitant membership fees) you might have stumbled upon the ongoing, widely reported, blatantly obvious serial fraud this company has been perpetrating throughout the United States.
The company has been trading under the following aliases:
Online 2 Income
Global Marketing Alliance
Unim Business Development
And my favorite: E Profits Seminars.
I have been a loyal American Express Platinum Card member for an number of years clearly larger than your IQ point totals can calculate – so let me put this to you simply: Customer service dates back to the Bible (or the Koran, or the Talmud) – “Treat Others As You Would Like To Be Treated”. This is also known as “The Golden Rule”. Please read up about it – as you obviously have never heard of it.
I know your marketing department cooked up that genius idea that you propagate in your advertisements – that you stand behind your customers and always rectify any problems. This is also known as misrepresentation – you should look that up too – as you will see that word in a great number of lawsuits that are in no doubt headed your way.
Let me state for the record – I received NOTHING from E Profits Seminars. NOTHING. NADA. NIET. ZERO. ZILCH. I was charged (and you authorized payment for) $1995. For nothing. I didn’t get ANYTHING. And you paid them. Thanks for nothing, bozos.
You even (ILLEGALLY aka WITHOUT MY CONSENT) took credited funds from my account and paid these charlatans. This was AFTER I informed you that I was seeking a legal injunction against this company. I have now involved The Utah Better Business Bureau, the Federal Bureau of Investigation, the Utah Bureau of Investigation, and local law enforcement in an effort to rectify this injustice done to me.
I want an IMMEDIATE refund of the $1995. Seeing as I closed my American Express Platinum Card you will be unable to credit this amount to my account, however I will accept this in American Express travelers’ checks, a cashiers’ check, money order, or even cash – I do not trust you so do not send me a personal check.
I hope you enjoy the over 10,000 credit points you usurped from my account, that was an especially nice touch – much like a kindergartner in a sand box wrenching toys out of the smaller kids hands – you stay classy, Amex.
Lastly, let me advise you to pull those mendacious ads we discussed earlier – as my mother said: “Liars never win”.
I hope you rot in H***, you thieving b*******. I’ll be the 66 year old Granny throwing apple cores at your head as the hungry swine circle your inflated heads.