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TV Marketplace Informative - Untrustworty--Poor Customer Service

Review by TurtleHerder on 2007-12-20
I ordered from TV MARKETPLACE twice and have never received either order. They did send me a product that I did not order (Hairmaid instead of the True Ceramic Pro) and did ship the Hercules Hooks-- but records showed that the order was returned undelivered (I have no idea why.)

I have written TV MARKETPLACE every month for the past year and still have not received either product or a refund.

They do not answer the phones and send auto-response emails, I am not certain humans work there. They do manage to take your money AND KEEP IT.
Comments:4 Replies - Latest reply on 2007-12-23
Posted by Principissa on 2007-12-21:
If you do a google search on TV Marketplace complaints, you will find out that you are not alone. If you can call up and cancel the order do it. I would also suggest calling your credit card company and calmly explain the situation with them and do a charge back for the items you didn't receive.
Posted by Anonymous on 2007-12-21:
It's probably way too late for a charge back. Notice the OP has contacted them once a month for the past year.
Posted by Principissa on 2007-12-21:
I missed that, yikes! Passing is right, it may be too late for a charge back, you may have to take this as a hard lesson learned.
Posted by TurtleHerder on 2007-12-23:
Thanks for trying to help. I appreciate it. I did follow some of the other posts and now I know where Chris lives...If a few of us landed on his doorstep I'll bet their customer service would improve. These guys should not have remained in business this long, judging by the complaints. I suppose it is just not worth the hassle over 80 bucks...at least money is a renewable resource. I'd better stick to Herding Turtles...it's more my speed.

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