Barclays Bank - Juniper Bank - Frontier World Mastercard Complaint - Deception - Fraud - Mastercard
Frontier Airlines World Mastercard aggressively solicited my business @ the Denver International Airport on a trip this past year. The "offer?"
A free R-T (Round-trip) anywhere Frontier flies in signing up for the "no fee," "low interest" card.
REQUIREMENT: After the first use of the card I would receive the requisite mileage and R-T flight credit to use.
KEY FACTS: I requested a hard copy of my monthly statements be sent to my home address and declined the soft or electronic copy by email, though provided my email address.
Result: Following the initial use of the card I received statements from a "Juniper Bank," which went directly to my SPAM bucket given I did not authorize "unsolicited" email and had received several from this "Juniper Bank." No where in the agreement I signed with Frontier Airlines did it identify Juniper Bank nor Barclay's Bank as the administrator for the Frontier World Mastercard. Statements were NOT sent in hard copy, rather, via email from this "Juniper Bank," and I ignored the first statement having been spammed in prior months by this Juniper Bank. The names were in my SPAM bucket and filtered out.
Needless to say, nominal charges, <$50 accrued "late fees" of $29 for two successive months, along with finance charges.
I would never have known of any charges, save recognize I had made one charge, in order to receive the free R-T ticket on Frontier and had yet to receive a statement at home. I checked my SPAM bucket, found three Juniper Bank statements and quickly realized I had received Frontier World Mastercard statements for the initial charge, along with, now, two late fees and finance charges.
CUSTOMER SERVICE??: I think not! Calls to Customer Service resulted in rudeness that defy description and a "Supervisor" I had asked for, telling me to pay the late fees and finance charges or I would accrue more late fess and finance charges. He stated he "did not care," that I had requested ONLY hard copy by mail, not soft by email.
I note many other complaints about this type of deceptive business practice; the name Juniper Bank and on the statements-soft copy- the contact name of Barclay's Bank, who apparently bought Juniper Bank's credit card business this year.
Anyone else had similar results? Contact me. I am working on a Class Action lawsuit to be filed against all three organizations, pending discussions with Barclay's to seek resolution they promised me from the "CEO and Chairman's Office" with a return of the late fees and finance charges and yet did nothing. They are disingenuous to say the least and deserve to be singled out. This type of leadership can not and will not be tolerated.