Gevalia Coffee Complaint - The worst customer service we've ever encountered
This company without a doubt has the worst customer service we've ever had the misfortune of encountering. A family member had sent a gift to my husband who was recovering from surgery, but we didn't receive it. Instead we received another item which came 2 weeks later in a box that was broken and the contents were shattered. I called the company and they said they would ship the correct item. 2 weeks later it still hadn't come so I called them again. They said they would reship it. Ten days later it still hadn't come so now we're entering the Christmas season. I called again and was told that we needed to resend the broken items first. This was the first time anyone told us that. So in essence, they wanted me to pay postage for an item that was never ordered to begin with that I had already disposed of because the items were broken and smashed.
I was so infuriated that I wrote a complaint on the company website which they ignored. I will not EVER order from this company and will be sure to tell everyone I know not to either.