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FootedPajamas.com Informative - Terrible customer service

Review by fmbaker on 2007-12-21
I ordered from this site for my daughter for Christmas. As it got closer to Christmas, I emailed to check the status of my order. I simply received an email back stating it had been shipped. I wrote back to inquire when, the method of transport, what the expected arrival date would be or any other specific information that could be provided. No response was received. I attempted to call both their toll free numbers and toll numbers, but a recording came on in both occasions stating that the "mailbox" was full and no messages were being taken. Stay away from this online store. I have not received my merchandise yet and am wondering if I ever will.

They are not responsive and the email account ("gmail.com" instead of a company email account) and the "mailbox full" message when you call leaves one to believe this is not a reputable, professional company. At best they just have terrible customer service and at worse (depending if I ever see my merchandise), they are dishonest.

I can't judge that at this point, but would warn anyone who considers buying from this company to beware.
Comments:6 Replies - Latest reply on 2012-05-09
Posted by GothicSmurf on 2007-12-21:
I love my footed PJ's sorry you had such a hard time with this company! VH
Posted by jenjenn on 2007-12-21:
Did you dispute the charges with your credit card company?
Posted by Rocket11 on 2008-12-28:
Check out footziesonline.com. Nice stuff, good service.
Posted by Rocket11 on 2008-12-28:
Posted by zuki_cici on 2009-01-02:
Hi,
If we are talking about the same company,they have a company email account :info@footedpajamas.com . I ordered from them and I got the package in 4 days just before Xmas. The surprise was after I first washed the pajamas : the colors were almost gone ! I would advise you to fight for your money back , not for the product! it is not worthy!
Posted by Sarah on 2012-05-09:
Was the website for this company footedpajamas.com with an "s" on the end, or footedpajama.com with no "s" on the end?

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