Value City Furniture Informative - Value City Sham - Furniture
OHIO -- After working for this company for a few years, I decided to leave. I could no longer back their product or nor their business practices. I read a comment about their "scotch guard" protection. Hardly ever did the furniture ever get treated the way it is recommended by the manufacturer. Many times it was accepted by management to hurry along and just get the furniture loaded on the trucks and out the door. They just wanted to make the sale, never worrying about service to the customer. In their mind, if a customer is unhappy, their is another customer out there that will buy. Value City Furniture also owns Value City Department Stores and is(was) affiliated with DSW shoes.
Look up info about DSW shoes and you can see what the Value City corp. thinks about your credit card information. Now back to furniture, many instances this company has gone out of its way to rip people off, even if employees would bring it to their attention. I will cite one instance since their are so many. A few years back, a customer bought a sectional and it was delivered to their apartment. Around 6 months later it was decided by management to go back and pick up the sectional at that apt. and also deliver a full refund check upon picking up the merchandise. To our surprise, the apt was empty except for the sectional and the person there to accept the refund was not the same as the person who accepted the furniture a few months ago.
So, just being curious a little we asked what happened to the person who used to live here, and come to find out the person who accepted the check was the landlord and she volunteered more info than what we asked about. She began to tell us that the person renting apt was a prostitute and they were put in jail and she is just trying to recover some of the money that by having the sectional returned to the store. When we began to get get the sectional prepared to lift, we had to tie down the sleeper part of the sectional because it will open when you try to turn it getting thru the doorway. We noticed that the sheets were still on it. But we didn't think much of it.
My partner and I had short sleeve shirts on, so when we pick up the sectional, of course our arms were touching the fabric. We continued to load the other pieces of the sectional onto the truck, gave the landlord the refund and went on our way. Keep in mind that the apt and the store were only about 2 minute away from the store. When we got back to the store , our arms broke out in a rash. We washed up and nothing really came about all the rash, but its disgusting to think what could have caused that. Anyway, instead of destroying the sectional, it was decided by management to have a professional cleaner come in and clean it and place it on the showroom floor "As Is", no warranties, no nothing. To me personally, that is pretty disgusting knowing the history so far about the sectional. And you can bet management knew what was going on because they were told about it. Anyway, a short time after that a customer bought the same sectional but they bought it new.
When it was time for it to be delivered, it did not make to the store on time to be delivered, so once again management made another decision......to rip-off the "As Is" tags off the showroom sectional and deliver that one to the customer as new. I only worked for the furniture store for a few years, but I saw that was common practice, to take the showroom furniture and deliver to the customer like it new when and item does not come in on time. Also, I personally saw management alter log books on their delivery trucks to make it look like they were being serviced and that there was no serious mechanical defects. Many of their delivery trucks had serious problems that could have caused serious accidents. I had worked for the VC corporation, from the distribution centers, to the department stores, to the furniture stores.
While working for them I saw the same type of management over and over again. They want people that will do WHATEVER it takes to make a buck, to whatever it takes to save a buck, at the expense of safety for its employees and consumers, or to just downright lie to get your money. If you use a credit card with this company, beware, they will not take reasonable steps to safeguard your credit card information, unless like in the case of DSW, they were forced to. If this company goes under, it will be because of their own doing, but in the meantime, the owners of Value City( Schottenstein's) are one of the richest families in Ohio at your expense and has weaseled their way in the public spotlight by having their name on the Value City Arena.
You can be assured that the CEO and the family that has run VC is sleeping well at night, not thinking twice about how they scammed people all these years. They don't see consumers as people, just another sucker that will spend their hard earned dollars on their substandard merchandise.