Avis Complaint - Horrible service overall - too many issues
WASHINGTON, DISTRICT OF COLUMBIA -- Our company rented a car in DC. DC DMV issued a citation on the car. AVIS charged our card for the citation back in September. It's now the end of December and AVIS continues to send notices saying that it remains unpaid. The AVIS Virginia Beach Processing Center (the office that handles citations for DC) never return a single phone call or email after we left 27 MESSAGES for them. AVIS national customer service (US & Canada) did nothing to help and kept bouncing me around. I've tried with a lot of patience to get someone to help me. NO ONE AT AVIS KNOWS ANYTHING AND THEIR CUSTOMER SERVICE OVERALL IS HORRIBLE.
I GOT BOUNCED AROUND 11 TIMES AND NOT A SINGLE PERSON WAS ABLE TO HELP ME. HORRIBLE! HORRIBLE! HORRIBLE! We rent at least 8-10 cars every week and use use 2 major rental car companies. AFTER THIS EXPERIENCE, WE HAD A MEETING AND COLLECTIVELY DECIDED THAT ALL OF OUR NATIONWIDE OFFICES WILL NEVER USE AVIS AGAIN!! This may seem harsh, specially since it was 1 episode. None-the-less, this was a very serious and bad experience and we do NOT want to experience anything of the sort again.
I particularly want to point out the non-responsive departments:
1) AVIS's national customer service department is completely LOST! We spoke with 9 reps + 3 supervisors. No one helped and they all kept transferring us around.
2) DC citations office - Virginia Beach Processing Center. No one answers the phones there. I have left 27 messages between 12/5 and 12/21. No responses to a single email we sent. Left messages for supervisors K. Hanson and A. Weston. Sorry to have to mention their names here...but they completely failed us.