Federal Express Corporation Complaint - Overnight delivery on December 21
CHICAGO, ILLINOIS -- I ordered clothing through Neiman Marcus and paid $53.00 for overnight delivery to be delivered on Friday, December 21, 2007. When it did not arrive, in tracking it, I read that the "delay was beyond our control." I called and was told it was "weather." When I mentioned that the online tracking indicated the item was in the same city and I could look outside and see that the weather was clear. The agent then told me, "the driver had too many shipments because it's Christmas time." In my business when we know we'll have high demand we schedule accordingly. I would think FedEx would do likewise.
I now expect the package tomorrow, which is Saturday. How silly of me. If it arrives on Monday, December 24, I know I'll be fortunate. The new name for FedEx should be "FedEx - We deliver sometime when we feel like it."