Neiman Marcus Compliment - Overnight delivery of catalog clothing
CHICAGO, ILLINOIS -- Flat on my back with herniated disks, I ordered some clothing from Neiman Marcus' catalog. I paid $53.00 extra to have overnight delivery. It was to be deliveryed by FedEx on Friday, December 21, 2007. When it did not arrive on that date, I tracked it online and also spoke to a FedEx agent. She first claimed it was "weather," and then when I told her the tracking indicated it was in my city and the weather was clear, she then said, "the driver has too many deliveries since it's Christmas." I was told it would be delivered either Saturday or Monday. Not exactly overnight delivery.
I then called Neiman Marcus and spoke to Ann who put me on hold for a minute, came back and said she would refund the $53.00 for overnight delivery. She was charming. It's not Neiman Marcus' fault that FedEx can't deliver, but they take the reponsibilility for it. I'm impressed.