Farmers Automobile Insurance Assn Complaint - Extending policy without approval then demanding payment
NOGALES, ARIZONA -- We chose to go with another insurance company after 6 months the policy with company was raised again for a total of $100.00 in a year. There were no accidents or tickets on this car or driver (my husband only at the time,) a perfectly clean record. My husband was refused time with the agent to discuss this matter back in October. Clearly, our agent was doing quite well and didn't need our business. We did not send payments or any indication at all we wished any extension on the policy. In fact, we even got a notice saying if we wanted our policy reactivated, we had to pay more money to have it "reactivated," indicated that the coverage had ended.
Yesterday, December 20th, we received a notice stating that we were going to be sent to collections if we did not pay for policy extension from the end of the six months (October 18) to November 13, not even 1 month. This extension was not authorized in anyway nor, according to their own letters, were we covered. We had other insurance anyway. We had to provide them "proof" of coverage to have this charge dropped. My husband went to the branch today and requested they provide proof to him that he authorized this extended coverage. He was told they couldn't help him and that he had to come in with proof of coverage before anything could be done. Our coverage with another company isn't their business!
I do realize that printing off cards of proof is easy enough but we are subject to more run-around from this company if they are willing to go this far. There is also the principle of charging people for services not rendered as well. If we are incorrect on our observations, please let us know as neither one of us had this situation happen to us before. (I have switched insurance companies before and nothing like this has occurred.) We'd also take any advice.