Amazon.com Informative - My Amazon Nightmare - Panasonic Dmc-LX2
PATERSBURG, VIRGINIA -- On December 15th ,10 days before Christmas ,and after several weeks of research, I decided to buy my roomate a Panasonic Dmc-LX2 digital camera when the price fell to $299.94, and I chose to get the free super saver shipping.In the past I have always used this shipping method and received my items quickly and in this case my account showed that the camera was due to ship on the 18th and to arrive by the 24th, perfect for me. By the 19th, with no word from Amazon that the camera had shipped, with my account STILL showing a shipping date of the 18th, I checked my credit card online to find that there were more then $600 of pending charges on my account. A call to my card confirmed that Amazon had charged me twice for the camera and had not even shipped ONE to me yet.
A call to Amazon and I was told it was charged twice but the first charge had been reversed. I now expected to receive a camera. I did not. The following day, no emails that my camera had shipped and another check of my credit card showed pending charges now of $900 !!! (they had charged me a third time) 3 calls to Amazon last night (the 20th) and I have cancelled my order. one representative tried to tell me my camera never shipped as my card was denied which was a LIE as the bank confirmed, all three times the charges were approved. the last man I talked to admitted there was an "inventory" problem ,but could not tell me whether this camera was even in stock. as of tonight (the 21st), this camera ,which today rose to $319 ,is still listed as being in stock and available for delivery if you pay extra for shipping. So they can fill orders placed tonight, 4 days before Christmas, but they couldn't send out my camera with an order placed on the 15th?
I believe Amazon has decided that it is no longer first come first served but you're going to get your product if you lay out the money for fast shipping. To add insult to injury, they have tied up $900 of my credit line and I have 4 days to buy another present. This Panasonic model is not available in my area.i have to admit that I have not had any real problems with Amazon in the past and I would hate to think they are becoming another sleazy online retailer.
I have written to them with my complaint ,to follow up on my 4 calls ,but I hate to see this camera still advertised online ,as in stock and available by Christmas.