Reliant Energy, Inc. Complaint - Early Cancellation Fee
FORT WORTH, TEXAS -- Reliant customer for over two years. I decide to switch to another provider , so I called them to check on the terms of my current contract. Reliant agent tells me I'm free to switch at any time. I switch, then get final bill with a 100.00 early cancellation fee added to it. Call Reliant, they say they have received no calls from me (and they can look back a thousand days). Next day I find a call to them listed on my cell bill,and dated several weeks before I switched. Emailed them with the day and time of call and what number it was from. Now they say, you called but you didn't ask about terms of contract or status in the call. Bottom line is they lied to me (said I was free to change without penalty), and will not remove the fee. It is the principle of the thing now, and the way they are treating a former customer that makes me so mad.
Trouble is, it's my word against theirs. They are going to get the money, but I will not miss a chance to share this story. I filed a complaint with the PUC, not sure if anything will happen. I for one will not ever recommend Reliant to anyone. This is not the only trouble I have had with them, just the latest. I could tell you another story where they double billed one month (same amount to the penny on the bill twice days apart). I can't even add up all the time I spent trying to get that corrected. This company in my opinion, cares nothing about customers coming back. If they did they would not treat them like they are treating me. Here's a recent example of good customer service. I had both Blockbuster and Netflix sort of a trial to see which fit my needs best.
I decided to cancel Netflix and go with the other company. Last thing I hear from Netflix is "sorry to lose you please come back anytime". You know, because of that I would. I would recommend them highly as well. That my friend is how you treat customers. Reliant should take a page from their book. I hope this post will save someone from going through what I have gone through with Reliant. They flat lied to me.
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