Air France Informative - Lost Luggage
PHL, PENNSYLVANIA -- I lost one suitcase on October 25, 2007 (XH 348949)on flight from Paris to Philadelphia and all my luggage on December 20, 2007 (FV 035386 and FV 035387). I had to buy clothes and medical supplies for my stay in the USA. I have submitted claims for my lost luggage to Air France and Delta but have not received acknowledgment from either organization. I want my luggage not compensation. I have Xmax presents and wine to celebrate the New Year in my luggage.
I have made several trips out to the Philadelphia Airport trying to recover my luggage without any tangible results. The people at Air France are not very helpful. They want me to go away and not to get angry with them. "If we do not find your luggage we will compensate you for your loss."
My luggage is only misplaced,they do not wish to spend the required man hours to find them. It is more cost effective to give you financial compensation rather that spend the required resources to find your missing luggage. Also they sell the missing luggage to an outside company which than opens, sorts, cleans, items in individual suitcases. There is no attempt at looking for ID information that may be located outside or inside the individual pieces of luggage.
Under current international agreements about lost luggage there is no incentive for airline companies to improve their baggage handling system. If penalties for lost luggage were increased to the extent that airlines bottom line were negatively impacted, this would motivate companies to provide necessary resources to do the job. This international agreement is designed to protect the airline companies because they provide jobs, pay taxes, buy items and services from other companies, the individual is left unprotected.
On domestic flights in the USA the compensation for lost luggage cannot be less than $1,250.00.
More Reviews on Air France: