Alaska / Horizon Air Complaint - Furious
FURIOUS IS WHAT I AM.
Last night, I set three alarms to wake me up at precisely 4:00AM for my 6:30AM flight from San Jose Minetta Airport to Seattle/Tacoma. I woke up on time with a bit of a struggle, but regardless, I reach the airport at 5:00AM. There was horrific traffic and slow-ass drivers who couldn't drive to save their life, hence me arriving 30 minutes later than expected.
Anyways, I get into the airport only to find it extremely jam-packed; I casually tap on a shoulder of a Caucasian woman holding her baby boy and ask her if she's checking in for the Seattle flight. She replies with obvious frustration and says that they will soon cut off the line at a certain point and declare that those who were on flight AS351 were not going to get through. I was rather surprised and irritated that they didn't give priority to those were desperate to hop on the plane to Seattle. So, I decide to be proactive and ask the people at the counter, who apparently already got harassed by many of the pissed off people who couldn't get a seat on the plane to Seattle. I asked kindly and softly if they could just squeeze ONE person in. But boy, were they rude and curt.
My cell phone rings, and it's my dad. He's anxious to know if I made it on time. At first I was reluctant to pick it up, because I knew I was in for an earful the second the lady told me that I was going to be able to catch the 351 flight. My dad kept on yelling and lecturing the whole time I was waiting in line, and I was really stressed out. He kept pressuring me to bother the people at the counter, but people were already bombarding them with their mean comments and complaints. After 45 minutes, he gives up and tells me to call him back when I sort things out. Afterwards, I arrived at the counter and asked yet again if she could still squeeze me in, and she gave a rude "no". I tried to ask her if she could put me on the next plane, but unfortunately, all of them were on standby or either completely booked. So, I decided to give the flight from San Jose to Portland, WA a shot. I was put on the standby list.
After she checked in my luggage, I practically sprinted to the security area, where yet ANOTHER long line formed. Then, I hustled to the C10 gate and asked the lady if she could squeeze me in. She said she did not know at that time, and that I probably would not be able to get in. I waited for another 30 minutes only to be disappointed since every single person was on that plane. Again, I approached the counter with a hopeless face set on, and the lady just booked me a fight for tomorrow night at 8:35PM.
There's Alaska/Horizon Air for you.