Brookstone Informative - Brookstone Return And Exchange Policy
SMITHTOWN, NEW YORK -- Brookstone's new policy which will not permit you to exchange a gift even if it is defective unless you have a sales receipt is totally inconsiderate. This is a ridiculous policy. I called cust service and was referred to a high level mgr named "Amanada" was extremely rude and inconsiderate. This is the holiday season you can't expect recipients of gifts to contact the giver and request a receipt.
Just 4 words says it all. DON"T SHOP AT BROOKSTONE. They are not concerned about the customer!