American Eagle Outfitters Informative - American Eagle Outfitters
I have encountered lousy customer service in my life, but I have to say that the American Eagle website is about as bad as you can get.
I puchased a product on their website. Delivery time was incredibly slow and when it got her, it was defective. Their "hassle free" (their words - not mine) returns policy is that you can stand in line at UPS or Fedex or the PO and pay to return the product. When I called "customer service" to complain, she told me that there was a known issue with this particular product. Well, gee, why not actually quality control that particular item at the warehouse then - maybe before shipping it out.
I shop all the time on the web and there is usually a process by which you may easily ship back a defective product or make a return and have the cost debited from your refund. Not so on this website!
I firmly believe that you get what you pay for. This clothing is expensive enough that one would expect a good deal better service.
If you like the clothes, go to the store. The website it a nightmare.