Best Buy Complaint - The Bait And Switch
JOHNSON CITY, TENNESSEE -- On the week of 12/16/07 the Best Buy in my area advertised having a Gateway laptop model ML6720 on sale for $399.99, 'In Store Only'. I went to the store on Sunday 12/16 to be told "We had a limited quantity and have already sold out". I had no problem with that because I was told there should be more come in in a couple of days, just come in and check. I live approximately 40 miles from that Best Buy, so just dropping in is hard to do. So I was advised to call and save a trip. But in the mean time, the sales associate was more than happy to show me other available laptops at a higher price, of course. I said "No thanks, I'll check back for the Gateway that is on sale" and left.
I called nearly 60 times the next couple of days only to get the automated answering system. I selected the 'press 3 to speak to a sales associate' option every time. Nobody ever answered and I was actually cut off on several occasions.
I went back to the store Tuesday evening just to be informed that no more had come in and to check back. I shared my problem with contacting by phone, only to be blown off by the sales associate. Once again, this guy was also more than happy to show me other available laptops at a higher price. He then informed me that 'IF' they would get any more it may be Saturday (12/22), to call back at about 8:00 PM, the last day this laptop would be on sale. Of course I couldn't get anyone to answer the phone, so I went to check in person, STILL NO GATEWAY ML6720 !!
Here's the worst of it, I checked at that store on Sunday morning (12/23) for another laptop that was on sale starting that day, a Compaq C714NR for $449, available 'In Store Only', to find out there were none available at the time the store opened, although it was advertised as a minimum of eight being available. But guess what, the Gateway ML6720 which was on sale the previous week for $399 and also still not in stock (?) as of closing on Saturday 12/22 while it was still on sale, was suddenly in stock and plentiful on Sunday morning 12/23 for $599. They must have came in overnight or something.
Anyway, this is not the first time this has happened to me at this particular Best Buy. This is just the first time I have posted anything about it. I'm just tired of being lied to just so Best Buy can get me in their store and try to sell me something else. I know this happens at other stores, it just seems this bunch is the worst.
THAT'S MY 3 CENTS WORTH !!!
More Reviews on Best Buy: