Sprint Nextel Informative - Text profit scam - Text messages bill
I just recently received a Sprint cell bill of 1500.00 for which I have tree lines on. My son, wife and myself. I have been with Sprint for eight years on a Gov. plan. My wife and I rearly text but kids these days would rather text than talk on the phone. So one month my son went over his 500 text and we were charged extra on that bill. So my wife called Sprint and put him on unlimited text for 15.00 more a month. Then the unbelieviable happened. The next month we receive a bill for $1500.00 because of the amont of texting my son had done. He had around 4500 incoming and out going text. The amount has to do with a new girl friend across town. I called Sprint to talk about this error and besides talking to at least 5 people that could hardly speak English, I was told that there was nothing they can do with the charges. I told them that we had put unlimited texting on his line and they of course don't have any record of this!! Go figure.
I asked Sprint why they would you let someone go so far over their limit of 500 if that's all they had? They said it's a self accountable thing. Wow, we can fly a man to the moon but Sprint cant figure out how to help their customers that have gone over their limits in talk or text time by shuting off their phone. You know why, because their a scamming machine, They hope that you go over your limits so they can charge you .20 cents a text (incomming and out going) and God only know's how much for talk time. I asked Sprint if they could help me out with this error (on their part) by not put unlimited text on my son line and they said I could disbute it. So now I have to prove to them that we call to make the changes!
I can see where this is going. I know many people that have had outlandish phone bills because of mistakes and many phone company's have lowered the bill, but not Sprint. They said there's nothing they could do. So for all you Sprint user's, beware of the money scaming machine, their not there to help you out they are there to take advantage anychance they get. As for Sprint, you lost a long time customer, but gained a life time of bad press. Thanks for nothing!