Lowe's Complaint - Horrible experience from purchase to install
W. ST. PAUL, MINNESOTA -- My husband and I went to the Lowes in W. St. Paul, MN right before thanksgiving to look at and purchase laminate flooring. We first had to have someone measure, we then went back and purchased our flooring on 11-30-07. Sales guy said it would take 1-3 days for materials to come in, we were to p/u, and then the installers would call with a date for install. Got a call about a week later from Lowes saying our floor was in but he forgot to add the padding, which was another 428.00, so once the installers called with a date, we could p/u flooring and pay for pad.
A week had already passed, another week passed, no call, now I am really getting mad, I wanted this done before Christmas, we had relatives coming on the 22nd, so on 12-14-07 my husband begins calling Lowes, which continues on Monday the 17th, the install place calls me and thinks our materials are at our house already, I say no, because we haven't heard from you until now, oh, she say's, many phone calls between her, Lowes, my husband, and me, she says when do you want this done, before this w/e, we have company coming late on 12-22-07, so install is set for all day 21st, and 22nd, and they will deliver for free.
Friday, call from install guy, will be late, finishing another job, gets here at 12:15, at 2:10, realizes forgot major saw for job, over hour drive to go get saw, calls at 3:30, traffic bad, won't be back, start at 8:00 Sat., I still have last min. shopping to do! 9:30 Sat. they show up with 3rd guy so it will go faster, took lunch at 12:15, came back at 3:00, had some burping contests, finally at 8:30pm we had to have them leave, cause we had to get our furniture back in our dining and living rooms, they weren't done, still had half the job of putting 1/4 rounds up, be back Christmas Eve. 8:15 12-24-07 we have to deal with saws, power nailer for 3 hours, and our company.
They were in a hurry, on further inspection, not one piece of 1/4 round meets up flush, they scratched our trim, there is a chip in the floor, and they left exposed wood with nails on the stairs from our downstairs. This was supposed to be a two day job. I will never again shop there, and will tell everyone I know the same.