American Airlines Complaint - The Worst Airline Experience
DFW, TEXAS -- I had used American, since 1994, when I lived in Big D. I flew from LAX to DFW recently, and back. It took one hour to receive drinking water on the first flight, after I asked for it. The return flight and gate experience, was the worst ever, and I have been flying for 40+ years. At the gate at DFW, I arrived one hour early, and found out that the gate had been moved, with the second delay of the flight, so I walked a long way to the new gate. We waited a long time, so finally I asked, and they said that they will have to get us a new airplane! We waited more, and finally they announced that it would be at a third gate, which was, "just down a little ways". Knowing their deceit, I knew I could not walk that far, so I tried to hop on a cart which carries people. It was full, so the driver said he would send for another.
Two more passed me, although I clearly waited for them, and they had seats available. AA was not helpful in getting transportation to the new gate. Finally I found one, and hopped on. It was about 1/3 of a mile, literally, to the new gate, which was in a completely different concourse. Then we waited more. There were a total of 7 delays. Then we finally boarded, but the gate agent did not clearly state which group was boarding, and was unfriendly when I asked. I got on the plane, and went to my seat. I noticed duct tape repairs, and the seats were cramped, and uncomfortable, plus mine was not working well.
All of a sudden, a man said to get out of our seat, as he wanted to look at a woman's seat in our row, to see if it was working! Why not let it go, or fix it ahead of time! The music system did not work well, and they had no pleasant 60s pop music. Absolutely no free snacks on either flight. Flight attendants were indifferent. The pilot said we were going to take off soon, yet after 15 more minutes, announced that the plane was about to be refueled! As if it was OK to deceive us. So, the arrival was 3 hours late, which messed up my plans for the night, and caused an inconvenience for my friend, who picked me up. It ruined my evening, and night of sleep. After considerable thought, I sent an email the next day. I had to do it in 3 separate forms, as their system did not allow for many words. I was kind and detailed, and politely asked for a full refund, of only US $243, stating that I had been a good customer, and had helped many other people, to use AA.
They emailed back to me, with some mumbo-jumbo, and said that they placed 3,000 miles in my Aadvantage account-unconscionable. I tried for two days to reach the customer relations department by phone, but they did not have phone support, and no one would give me to a supervisor. I re-sent a different email, in case they did not understand my request, to which they replied with a snappy, insensitive answer, saying that they had fulfilled their responsibility. So, I wrote back and told them to keep all of my miles I had earned, since apparently, they needed them more than I did, and to kindly cancel my Aadvantage account. I will never, fly American Airlines, ever again, no matter what, as it is a hideous airlines, in all categories.