General Motors Informative - Battery died on X-Mas Eve - GM Roadside no help
NEVADA -- This is one of the many problems I've had with my 2003 Chevy Tahoe and GM's support of their products. On the evening of X-mas eve, my battery COMPLETELY died. Mind you that no battery warning light came on -I commute so I'm anal about checking gauges before I leave home- I was able to get a ride to K-Mart and purchased a battery. As it was too dark to see, I waited until X-Mas day to change the battery.
A simple process that can typically be completed by a monkey in 15 minutes. GM in its infinite wisdom has created a mounting akin to Fort Knox. Because the thing is bolted at the bottom, you need to have a more than just a wrench to manuever down to release it. As it was X-mas day, no one is open where I might buy the tool. Further, the dealership isn't open and most service stations are closed. Mind you, even if someone was open, I'd have to call a taxi to get there but I would also have to pull my 3yr old's car seat out of my car for the cab ride, etc) You can just see what a Merry X-mas its becoming. So first I called On-star, who called GM Roadside Assistance, who declined to answer my service call.
So I called GM's Roadside Assistance directly. According to them, the best they can do is jump start the battery (not gonna happen - the coroner's already signed off on it) or tow my car. Now I work the day after X-mas at 4:00 AM - and I've paid nearly $100.00 for the battery. So GM Roadside's left me with the option of being towed to a service station -if there's actually one open and paying premium to do something that even a 12yr old SHOULD be able to do. Or wait until the day after X-mas to have GM take care of it which they will probably charge me for and I will also be out a day's pay at work. What is the point of Roadside Assistance if they don't assist you? And why would you bolt a battery down and place a cross bar over it, while leaving no room for a human hand bigger than a child's to reach the bolts? My guess is that with the battery attached in such a manner, most people would be required to use a the dealership or a service station to change it -you know how your really caring and proactive service advisor says things like - I see its about time for a new battery, shall we do that with this service?
Additionally, not only does Roadside avoid any possible liability issues (understandable) but with the jump or tow option, you're most likely going to end up paying to have the battery done and if you're like me - you usually end up at the dealer. Bottom line is I really think they made enough off of me with the $40k I paid for the car. GM understands NOTHING about customer service. Watch for my other postings regarding my ABS motor and On-Star upgrade. This company doesn't get it and I intend to let everyone know about my experiences.