Buy.Com Complaint - Buy.Com Didn'T Honor Thanksgiving Sales
I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales for $94.95 on 11/24/07 and until today’s 12/25/07 I still didn’t receive my order yet.
In the meantime buy.com never shipped out my order, but continued to send out several emails to me offering the same item for $109.00 and up instead. They regularly posted it for sale for $109.00 and up on their website too. Zune 30GB is very demanding during this holidays.
Each time I checked the status of my order they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don’t believe a bit that there is a setback from the supplier. buy.com just sold my Zune to the people who paid it for $109.00 and more. They never confirmed a delivery date because buy.com wanted me and others to give up the order and canceled it. Like that they can make a shame profit of $20.00 or more for each order canceled.
I did check out with Google and the transaction has been posted into my statement. That means buy.com did get my money and I never get my order delivered.
The fact is there that buy.com just blew themselve up very well. On one hand, they claimed a setback from the supplier and don’t shipped out the item to their customers who paid Microsoft Zune 30GB refurbished @ $94.95 (maybe just a few lucky enough customers to get delivered), on the other hand at the same time they proposed exactly the same item Microsoft Zune 30GB refurbished for sale for $109.00 and up throughout emails and website.
I did inform buy.com that I bought the Zune 30GB for my son Christmas gift. They didn’t bother to let me know that they couldn’t meet to deliver it before Christmas.
I don’t believe that adults from buy.com for an additional of $20.00 profit for each Zune 30GB go to low to ruin kid’s holiday’s gifts.
PS: On 12/25/2007 Christmas Day, buy.com informed me that the item is no longer available and they automatically canceled my order and issued the refund without my approval.