Geico Corporation Complaint - Squash the gecko - Auto insurance
SAN LUIS OBISPO, CALIFORNIA -- First off, I will say that I was a fairly satisfied Geico customer for about eight years. All that changed when I was rear-ended by another driver. From that point on, Geico was so difficult to deal with. Even from the perspective that Geico should have been looking out for my interests, I got nothing but a
very indifferent, disinterested attitude from them. They really didn't want to do anything to help me and I ended up having to do most of the leg-work myself to get the claim handled. Even after the other party's insurance accepted liability, Geico still did very little to help me.
Heck, the other party's insurance was more interested in my welfare than Geico was, and Geico was my insurer. Despite my better judgment, I continued to be
a Geico customer until November of 2006. I was (ironically) rear-ended again. And again, Geico didn't really want to be bothered to do much. The claims adjuster was apathetic and my overall impression of Geico was that they didn't really want to do much because they were looking out for their best interest rather than mine. Of course, in this situation it was worse because
Geico was also the insurer of the other driver.
Even after it was determined to be the other driver's fault, it still took FIVE phone calls to Geico to get them to transfer the claim to the other party's policy. Each employee at Geico assured me they would "take care of it", only to
find out during another phone call that the previous employee had done nothing.
My overall impression of Geico is that when the chips are down, they are little better than dead weight. They do as little as possible for their customers (even when their customer is NOT the one at fault). They just don't want to be bothered, and they're only out for themselves.
Even after my first accident and the other driver's insurance co. accepted liability, Geico fought me every step of the way (even though it wasn't costing them a red-cent). Sorry, but I would strongly advise against using