Carrentals.Com (Universal Rent A Car) Complaint - The Worst Car Renting Experience
TORONTO -- I reserved on November 21, 2007 with CarRentals.com (Universal Rent A Car) for a compact car at PEARSON INTERNATIONAL AIRPORT (YYZ) in Toronto Canada, which should be picked 10:00 PM on December 21, 2007. I even received an e-mail from this company reminding me this reservation. When I arrived in Toronto (YYZ) about 9:30PM on December 21, I called the number they gave me (Universal Rent A Car 1-866-303-5888) asking for the instructed shuttle pick up. The representative answering the phone told me that there was no car available for me, because someone supposed to return the car but did not. He also said that he probably gave me a car next day.
Fortunately there was shuttle bus between the airport (YYZ) and the hotel I reserved. On the next day (December 22), I called the number (Universal Rent A Car 1-866-303-5888) at 9:00 AM, nobody answered phone. So don't be fooled by their low price as me. This company is not worth to do business with.