Evercom also known as T-Netix Informative - T-Netix - Collect phone calls from prisoners
I have had so much trouble with this company until I was told to go to their web site and click on the picture of the woman on the phone to get instant help.
I typed in my question and was given an answer. Go to Correctional Billing Services.com
This only worked for me when I went to google.com and typed in correctionalbillingservices
I hope this helps so you won't experience the same problems I have had with this company.
I was told 80% can't call out because of the pin number that has to be reset.
What I was told::::
Lina Q: Since we are using a different system now, some pins might have to be reset, or simply the numbers need to be added