Staples Informative - Redeem a Gift Card Online - Not at Staples
So, I get a Gift Card from Staples for Christmas. I go to the store to redeem it for a product. It is out of stock, but I am told that I can order it online. I ask can I use my Gift Card. The store employee says "no problem." So, I go home, and I log onto the Staples.com website via my home computer and pick out an item worth the $150 that the card was valued at. What happens? The online support folks say, "You cannot use a Staples Gift Card online. You must travel to the store and use the card there, so it can be 'swiped' at a register." It is 2007 and this seems like it is a mom and pop operation from a dozen years ago, before Internet shopping became a popular method of conducting business and gift giving.
I mean, what if Apple sold iTunes Gift Cards that could only be redeemed at an Apple Store? They would not be leading the charge for customer service, as they are. Staples, well, they just want you to waste gasoline and travel to one of their stores, so that you can redeem your card. Some 'gift' to the consumer.