Maytag Corporation Complaint - Customer Service, Product Quality, Etc
MICHIGAN -- After reading many of the complaints concerning Maytag I had to join the discussion. I don't usually join sites but we have had nothing but trouble with our Maytag refrigerator for the 6 1/2 years we have had it and I want one more voice warning people about Maytag's lack of reliability. We have had multiple problems with our refrigerator starting from just a few months after purchasing it. In the first year alone we had 3 service calls just on the ice maker. The problem was finally resolved when a repairman bent the wire that stops the ice from being made when the bin is full. He said it was a faulty design. After his "fix" we had no more problems with ice overflowing and messing up the maker.
Over the 2 3-year extended warranty periods with Maytag Dependability Plus (we have been informed that they are not a subsidiary of Maytag) we have had an average of 3 -4 calls per year, generally concerning the defrost mechanism which caused 3 or 4 food loss claims and repairs that could only be made after the refrigerator failed to keep food cold, not when we first noticed the ice build up occurring each time. Finally, we discovered that the defrost problem was the direct cause of water damage to our bathroom downstairs, below the refrigerator and dishwasher. It also ruined the wall beside the refrigerator, the floor in front and beneath the refrigerator (it now has the only squeak in our 12 year old home which we built), the ceiling and walls in the downstairs bathroom, caused carpenter ants because of wet wood which incurred drilling of holes in our entire house and multiple other problems.
The run around we experienced between Maytag and Maytag Dependability Plus telling us to let the other company know of our dissatisfaction has been long and tedious. The repairmen have generally been very helpful, even telling us how to get Maytag to respond, ie, tell them you are contacting the Attorney General (that caused the company to discontinue the conversation). One repairman told us that they lose money servicing Maytag products as they are one of the worst companies to have to service products for. An employee for the dealer we purchased our refrigerator just told us that we should not buy Maytag if we want good service. Our G.E. and Fisher & Paykel appliances have given us very few problems and we have had excellent service. A lawyer friend told us to write to the companies with a detailed list of our grievances.
Maytag called and left a number for my husband to call back (with our son) even though I was home and could have spoken with them. It took my husband (who was at work) almost 15 minutes to find out that no one knew who he should talk to. I then called them and spent 45 minutes talking to a rep who finally offered to give us a 10% discount on our next purchase of a Maytag refrigerator if we bought it before the end of Jan. 2008. I asked her if she felt $200.00 would be just compensation for the problems our refrigerator had caused. She said it wasn't compensation but a goodwill offer. I told her we would continue to let everyone we know what a lousy company Maytag was and what lousy products and services they provided. Our next step is contacting our representatives, attorney general, and newspapers with our story. Hopefully, we will get some compensation for the multiple problems this Maytag refrigerator has caused.
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